Refund and Dispute Policy

1. General Policy

• All refund requests must be submitted in writing within 7 days of the completion of the booked service.
• Refunds, if applicable, will be processed to the original payment method used for the booking.
• Processing time for refunds will be 2-7 days depending on the payment method and the specific circumstances of the case.

2. Cancellation Fees

Cancellation fees may apply depending on the type of service booked, the time of cancellation, and the specific terms and conditions of the supplier. Please refer to the individual terms and conditions of your booking for more information.

3. Non-Refundable Services

Certain services, such as non-refundable flights, hotels, or activities, may not be eligible for refunds. This will be clearly indicated at the time of booking.

4. Dispute Resolution

In the event of a dispute, we encourage you to contact our customer service team to resolve the issue amicably. If a resolution cannot be reached, you may have the option to file a complaint with a relevant regulatory body or seek arbitration.

5. Force Majeure

In the event of a force majeure event, such as a natural disaster, pandemic, or government restrictions, we may be unable to provide the booked services. In such cases, we may offer alternative arrangements or a refund subject to the specific circumstances.

6. Specific Conditions

• Flights: Airline cancellation policies will apply. Please refer to the specific terms and conditions of your airline ticket.
• Hotels: Hotel cancellation policies will apply. Please refer to the specific terms and conditions of your hotel reservation.
• Activities: Activity cancellation policies will apply. Please refer to the specific terms and conditions of your activity booking.

7. Contact Information

For any questions or to initiate a refund or dispute, please contact us at kamalmehta.srs [@] gmail.com or use contact form.